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MGT613 - Production / Operations Management - Lecture Handout 45

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WAITING LINES

Learning Objectives

After completing the lecture, we should be able to explain the formation of waiting lines in unloaded systems, identify the goal of queuing ( waiting line) analysis, list the measures of system performance that are used in queuing analysis. We should be able to understand the importance of simulation and at the same time we should look beyond the Production Operations Management class as business graduate professionals adding value to the society.

Visit to a Cricket Stadium

  1. Waiting in lines does not add enjoyment
  2. Waiting in lines does not generate revenue
  3. Waiting Lines
  4. Waiting lines are non-value added occurrences
  5. Are formed at airports, cricket stadiums, post offices.
  6. Formed due to non scheduled random arrivals
  7. Often regarded as poor service quality

Waiting Line Examples

  1. Orders waiting to be filled
  2. Trucks waiting to be loaded or unloaded
  3. Job waiting to be processed
  4. Equipment waiting to be loaded
  5. Machines waiting to be repaired.

    6. Read more: MGT613 - Production / Operations Management - Lecture Handout 45

CS507 - Information Systems - Lecture Handout 14

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Marketing

No information system can exist in an organization without being linked with other functional information systems. This linkage is important for the over all smooth functionality of the information system since it allows easy transformation and usage of information.

  • Marketing
    Production subsystem needs to be linked with the marketing system so as to produce right amount of product.
  • Human resource system
    Most of the human resource is involved in the manufacturing process. Since factory premises has to be working continuously, availability of relevant labour is critical.
  • Accounts and Finance
    Accounts should have a control over various recording points in the entire process from procurement to finished good store room. This would help both in recording transactions for financial statements and approving and arranging for cash payments.

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